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FAQs
Frequently Asked Questions
Q. Do the prices on the website include delivery?
A. No, due to the cost of fuel, we unfortunately have to charge a travel fee. The travel fee will be calculated into your total.
Q. When I rent an inflatable, how long do I get to keep it?
A. The standard rental of the inflatable is up to 6 hours, it will be set-up and ready for the full 6-hour time prior to your event start time. Typically we arrive an hour prior to the rental to set-up, times vary depending on our schedule
Q. What if I need to cancel?
A. We understand weather may not be cooperating or life circumstances change so we have no problem offering a refund of balance paid minus the $20 deposit. If you paid in full for your booking, $20 is held as the deposit. We just ask for a 24hr notification of cancellation. We will always confirm with you the day prior to your booking. You can always reschedule as well and apply your deposit towards a different date.
Q. Does my rental time include your set up time?
A. No, we arrive early to set up. That way you have time to decorate before your guests arrive.
Q. How will I know when you will arrive with my order?
A. Generally, we arrive 1-3 hours before your rental time begins. If we are busy that day then we may need to set up earlier or the night before. We will discuss this about a week before your event.
Q. Do you set up the equipment for my event?
A. Inflatables are set up and anchored to the ground by our us. The games will be dropped off.
Q. Can I hire someone from your team to run the rented equipment?
A. Maybe, this business is just my son and I so we would have to see what our availability is.
Q. Do you set up at public parks?
A. Yes, as long as you call the city and see what they need and we are in compliance with them. We can provide proof of insurance if needed.
Q. If I live in an apartment can you set up a tent or inflatable in common areas of the complex?
A. Unfortunately, due to extended liability, we do not set up at apartment complexes.
Q. What form of payment do you take?
A. We accept all major credit and debit cards. We do not accept cash or checks at this time.
Q. What if we need to cancel?
A. This will be located in the Rental Contract.
Q. Do you require a down payment to reserve the equipment?
A. This will be located in the Rental Contract.
Q. Do you require a down payment to reserve the equipment?
A. Yes, all orders require a 50% down payment. If you cancel within 2 weeks or more before your event, we will issue you a full refund. We issue you a partial refund if it is less than 2 weeks before the event. See our Rental Agreement for more information.
Q. What surfaces do you set up on?
A. Inflatables can be set up on grass or dirt. If on hard surfaces like concrete it will depend on the inflatable and we will use sandbags for weight.
Q. What are the electrical requirements?
A. Most units use one 1.5 or 2.0 horsepower fan that works great on a regular outside household outlet (120 volt, preferably a “GFI” outlet). Each fan should always be on separate circuits. If you rent a deluxe unit or multiple units, you should consider using your generator with it. We are happy to help with these decisions if you have questions. Just contact us. We provide our own drop cords when the fan cord is too far away to reach. For best results a unit should be with in 50 feet of an electrical outlet.
Q. Do you have a generator I can rent?
A. As of right now we do not have generators for rent. However, if you have your own then you can use it.
Q. Can we see a copy of your contract before we rent from you?
A. Of course, it is located on our homepage as well as sent to your email when the rental is finalized.
Q. Am I responsible for damage to the rental equipment while it is in my possession?
A. Yes, you are responsible for all damages up to and including replacement of the equipment if it is damaged while in your care.This is also in the rental contract.
Q. How safe are Bounce Houses and Slides?
A. Commercial rental inflatables are designed with safety in mind and are also designed to meet all of the demand of the rental industry. They are made from a fire-retardant material with safety netting covering any open areas. all around. If you follow the rules provided, these units are very safe. The safety guidelines are posted near the entrance of all commercial units. All units will be staked into the ground for safety; if the unit will be set up on a hard surface, please make sure to let us know ahead of time so we can provide sandbags to secure the inflatable. An additional fee may apply.
Q. How much room will I need to set up an inflatable?
A. Depending on which unit you rent, the space will vary. Click on the description section of the unit you would like to rent to see the dimensions. We will also discuss this with you prior to your rental.
Q. How far in advance do I need to book my event?
A. Our rental equipment is rented on a first come first served basis. It is wise to get your reservations in early to be guaranteed the equipment you want is available for the date of your event.